Privacy Policy

Feathered Friends Outfitters respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, contact us, or otherwise interact with our store.

Information We Collect

Depending on how you interact with our store, we may collect information including:

• Your name

• Billing and shipping address

• Email address

• Telephone number

• Order and purchase information

• Payment-related information

• Customer-service communications

• IP address, browser type, device information, and website activity

• Marketing and communication preferences

Payment information is processed through our payment providers. Feathered Friends Outfitters does not need to directly store complete payment-card numbers in order to process ordinary store transactions.

How We Use Your Information

We may use personal information to:

• Process and fulfill orders

• Arrange shipping and delivery

• Process payments, refunds, and returns

• Communicate with you about your order

• Provide customer support

• Detect or prevent fraud, abuse, or security incidents

• Operate and improve our website and services

• Measure store performance and website usage

• Send marketing communications when permitted and when you have provided any consent required by applicable law

• Comply with legal, tax, accounting, and regulatory obligations

Shopify

Our online store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to offer products and services to you.

Information you provide through our store may be processed by Shopify as necessary to provide ecommerce, checkout, security, analytics, and related services.

Fulfillment and Shipping Providers

Some products may be fulfilled or shipped by third-party fulfillment partners or warehouses.

We may provide these partners with information reasonably necessary to fulfill your order, such as your name, shipping address, telephone number when required for delivery, ordered products, and other delivery-related information.

We do not authorize fulfillment providers to use customer information for unrelated purposes.

Service Providers

We may share information with companies that provide services necessary to operate our business, including:

• Ecommerce platform providers

• Payment processors

• Fulfillment and shipping providers

• Fraud-prevention and security providers

• Website hosting and technical-service providers

• Analytics providers

• Customer-service providers

• Advertising and marketing providers

These disclosures are made as reasonably necessary to provide services, operate our store, fulfill orders, protect our business, or comply with applicable law.

Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, and similar technologies to operate the store, remember preferences, maintain security, understand website usage, and support analytics or advertising.

Where required by applicable law, visitors may be provided with choices regarding non-essential cookies and similar technologies.

Advertising and Data Sharing

We may use advertising or analytics services to understand store performance and promote our products.

Depending on the services we use and the law that applies to you, certain disclosures for targeted advertising may be legally considered a "sale," "sharing," or use of personal information for targeted advertising.

Where applicable, you may have the right to opt out of these activities using the privacy controls provided on our website or by contacting us.

Marketing Communications

If you choose to receive marketing communications, we may use your contact information to send information about products, promotions, or store updates.

You may unsubscribe from marketing emails using the unsubscribe option included in those communications.

Transactional communications concerning purchases, shipping, account security, returns, or customer service may still be sent when necessary.

How We Protect Information

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, and satisfy legal or regulatory requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

International Processing

Our ecommerce, fulfillment, payment, and other service providers may process information in countries other than the country where you live.

When personal information is transferred or processed internationally, applicable legal safeguards may apply.

Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information, which can include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Obtain a copy of certain personal information

• Withdraw consent where processing is based on consent

• Opt out of certain targeted advertising, sale, or sharing of personal information

• Appeal certain decisions concerning a privacy request where applicable

These rights vary by jurisdiction and may be subject to legal exceptions.

To make a privacy request, please contact us using the contact information provided on our website.

We may need to verify your identity before processing certain requests.

Children's Privacy

Our store is intended for a general audience and is not directed specifically toward children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

Legal Requirements

We may disclose personal information when reasonably necessary to comply with applicable law, regulation, legal process, court order, or governmental request, or when necessary to protect the rights, property, safety, or security of our customers, our business, or others.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or legal requirements.

The current version will be posted on our website.

Contact Us

If you have questions about this Privacy Policy or want to exercise a privacy right, please contact Feathered Friends Outfitters using the contact information provided on our website.