Return & Refund Policy

We want you to be satisfied with your purchase from Feathered Friends Outfitters. If there is a problem with your order, please contact us through our store contact page so we can help resolve it.

Returns

Return requests must be made within 30 days of delivery.

To be eligible for a return, the item must generally be unused, in the same condition in which it was received, and in its original packaging when reasonably possible.

Please contact us before returning any item. Do not send a return to the address shown on the original shipping package unless we specifically instruct you to do so. Because some products may ship from different fulfillment locations, the correct return address can vary by item.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, incorrect, or materially different from the product you ordered, contact us as soon as possible. We may ask you to provide photographs or other information so we can verify the problem.

For approved claims involving damaged, defective, incorrect, or misdescribed products, we will provide an appropriate resolution, which may include a replacement or refund.

Change-of-Mind Returns

If you simply change your mind about a purchase, contact us within 30 days of delivery to request a return.

Approved change-of-mind returns must be unused and in resalable condition. Unless the return is due to an error by Feathered Friends Outfitters or a damaged, defective, incorrect, or misdescribed item, the customer is responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank, credit-card company, or payment provider.

Lost or Missing Orders

If tracking indicates that your order has not arrived within the expected delivery period, contact us so we can investigate the shipment.

If an order is confirmed lost in transit, we will work with you to provide an appropriate replacement or refund.

Orders Marked Delivered

If tracking shows that an order was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and with the carrier when appropriate.

Contact us if you still cannot locate the package and we will assist with the available next steps.

Return Shipping

Do not mail a return until you have contacted us and received return instructions.

Return locations may vary because products can be fulfilled from different warehouses. Items returned without authorization or sent to an incorrect address may not be eligible for a refund.

Contact Us

For returns, refunds, damaged items, or other order problems, please contact Feathered Friends Outfitters through the contact information provided on our website.

We will make reasonable efforts to respond promptly and resolve legitimate order issues fairly.