Shipping policy

Shipping Policy

Order Processing

Orders are typically processed within 1–2 business days before shipment.

Processing times may be longer during holidays, periods of unusually high order volume, supplier delays, or other circumstances outside our reasonable control.

Once your order ships, tracking information will be provided when available.

Shipping Time

Many products sold by Feathered Friends Outfitters are fulfilled through third-party warehouses and may ship from locations outside the United States.

Typical delivery time is approximately 10–20 business days after shipment, although some orders may arrive sooner or may take longer.

Delivery times are estimates and are not guaranteed.

Shipping may be affected by:

  • Carrier delays

  • Customs processing

  • Weather

  • Holidays

  • Supply-chain disruptions

  • High shipping volume

  • Incorrect or incomplete delivery information

  • Other circumstances outside our reasonable control

Tracking

When tracking information is available, it will be provided after your order ships.

Tracking updates may sometimes take several days to appear after a shipping label is created.

If your tracking information has not updated for an extended period, please contact us and we will assist with investigating the shipment.

Multiple Packages

Products in the same order may be fulfilled from different warehouses.

As a result, an order may arrive in multiple packages and on different delivery dates.

Receiving only part of your order does not necessarily mean that the remaining items are missing.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you discover an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment.

Feathered Friends Outfitters is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, except where otherwise required by law.

Lost Packages

If tracking indicates that your package has stopped moving for an unusually long period or appears to have been lost in transit, please contact us.

We will investigate the shipment with the applicable fulfillment provider or carrier.

If an order is confirmed lost in transit, we will work with you to provide an appropriate replacement or refund.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it:

  1. Check around the delivery location.

  2. Ask household members or neighbors whether they accepted the package.

  3. Check with the carrier when appropriate.

  4. Contact us if the package still cannot be located.

We will assist with the available next steps.

Damaged Orders

Please inspect your order when it arrives.

If your item arrives damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as possible.

Photographs of the item, packaging, or shipping label may be requested so we can document the problem and provide an appropriate resolution.

Customs, Duties, and Import Charges

Some products may ship internationally.

Depending on the destination and the fulfillment method used, an order may be subject to customs processing, import restrictions, duties, taxes, or other charges imposed by government authorities.

Where applicable, these charges may be the responsibility of the customer unless they were collected during checkout or otherwise stated by Feathered Friends Outfitters.

Shipping Restrictions

Some products may not be available for shipment to every location.

We reserve the right to cancel and refund an order if a product cannot legally or reasonably be shipped to the destination provided.

Returns

Shipping-related returns and refunds are governed by our Return & Refund Policy.

Please contact us before returning any item because the correct return address may differ from the address shown on the original package.

Contact Us

If you have questions about shipping, tracking, delivery, or a missing package, please contact Feathered Friends Outfitters using the contact information provided on our website.

We will make reasonable efforts to respond promptly and help resolve legitimate shipping issues.